Refund and cancellation policy

At letsmobideal we strive to ensure your satisfaction with every purchase you make. However, we understand that there may be occasions where you need to cancel an order or request a refund. Please review our Refund and Cancellation Policy below:

1. Order Cancellation:
   • You may cancel your order within 24 hours of placing it for a full refund. After this period, cancellation requests may not be accommodated due to processing and shipping preparations.
   • To cancel an order, please contact our customer service team immediately with your order details.
2. Refund Eligibility:
   • Refunds are issued based on the condition of the returned product and adherence to our return policy.
   • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as you received it.
   • Refunds are typically processed within 7-14 business days after we receive the returned item.
3. Damaged or Defective Products:
   • If you receive a damaged or defective product, please notify us within 48 hours of receiving your order.
   • We may request evidence such as photographs to assess the damage or defect before proceeding with a refund or replacement.
4. Return Shipping:
   • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged or defective product).
   • We recommend using a trackable shipping service for return shipments to ensure the safe arrival of your item.
5. Non-Refundable Items:
   • Certain items, such as downloadable software, gift cards, and personalized/customized products, may not be eligible for refunds. Please check the product description for details before making a purchase.
6. Refund Process:
   • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
7. Cancellation of Pre-Orders:
   • Pre-order cancellations are subject to the same policy as regular orders. However, please note that pre-order cancellation requests may not always be feasible due to the advanced preparation required for pre-release items.
8. Changes to Orders:
   • We cannot guarantee changes to orders once they have been placed. However, if you need to make a change, please contact us immediately, and we will do our best to accommodate your request.
9. Contact Us:
   • If you have any questions about our Refund and Cancellation Policy or need assistance with a return or refund, please contact our customer service team. We are here to help.

letsmobideal reserves the right to update or modify this Refund and Cancellation Policy at any time without prior notice. Please review this policy periodically for changes.